Change Management

---

As organizations accelerate investments in ERP, SaaS, and agentic AI, the primary determinant of success is no longer technology capability but the ability to change how people work, decide, and are held accountable. Many large scale programs underperform not because systems fail, but because leadership underestimates the organizational and behavioral impact of transformation.

This article outlines a pragmatic, executive approach to change management that intentionally combines three proven models. Kotter establishes urgency, executive alignment, and governance. Prosci ensures individual adoption and sustained behavior change. Agile change enables learning and adaptation where outcomes cannot be fully defined upfront, particularly in agentic AI initiatives.

Drawing from real world ERP, SaaS, and AI programs, the article demonstrates how these methods work together to reduce risk, accelerate adoption, and ensure measurable business value.

For CIOs, CHROs, and senior leaders, it offers a practical framework for treating change management as a core operating discipline rather than a supporting activity.